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WENO Office Solutions values you as a customer. We want to ensure that your online shopping experience exceeds your expectations. On this page are frequently asked questions about payment terms and searching for items on our website. If you do not see the answer to your specific question listed, please click here and we will be happy to answer it right away. Thank you for shopping with WENO Office Solutions, we really appreciate your business!

Frequently Asked Questions:

How do I open an account with WENO Office Solutions?

WENO Office Solutions offers qualified customers the convenience of ordering supplies today and paying for them within 30 days with no additional charges or fees. Just click here and fill out the WENO Office Solutions Convenience Account application completely and send it back to us. It is just that simple! We will process your application within 48 hours and notify you when your account is set up and ready to use.

What are your payment terms

Your WENO Office Convenience Account extends qualified customers payment terms of 30 days from invoice date with no additional charges or fees. A finance charge will be assessed on balances after 30 days.

What forms of payment do you accept?

We accept Visa, Master Card and American Express. For added convenience, your account with Quantum Office Products can be set up to automatically bill your credit card for every purchase you make with us, thereby simplifying your purchase process.

How do I search for items on your website?

Searching for items on our website is fast and easy. You can search by item number, description or manufacturer. Our online enhanced search tool is designed to return the most intuitive search results every time, making your shopping experience simple and quick. Looking for supplies for your inkjet or laser printer, fax machine or typewriter? Be sure to check out our easy to use Ink & Toner finder to find just what you need to keep your office running at peak efficiency. Whether it is genuine OEM cartridges or guaranteed compatibles, we offer great solutions all at low, low prices every day!

I don’t see the item I am looking for on your website, are you able to order it for me?

At WENO Office Solutions we have a direct relationship with over 500+ vendors and are a member of the largest independent dealer buying cooperative in the world. We carry a broad range of custom products too numerous to list on the website. We offer all the same brands as the big box competitors and can usually match or offer comparable solutions for your particular situation.

How do I get a quote on an item?

We are happy to quote on items every day, and welcome the opportunity to offer concise solutions that balance budget constraints with customer satisfaction. Please click here to send us the information you would like a quote on and we will respond to your needs as quickly as possible.

Can I view my order history?

Absolutely! After logging in, just click on the “Cart” button on the left hand toolbar. In the middle of the page you will see a button that says “View Order History”- be sure to disable your pop up blockers so you can see the information.

When will I receive my order?

Customers located in our normal delivery zones, receive most items the following business day. If for some reason our supplier is out of stock or the item is discontinued, one of our customer service representatives will contact you to let you know and to help you choose a replacement item if necessary. Customers located outside our normal delivery zone will receive their orders via UPS according to the designated shipping time.

How do I return an item?

Items purchased within the last 30 days can be returned for a full refund. Items over 30 days may incur a restock fee. The item will be picked up from your location within 3 business days and a credit will be issued back to your original form of payment.